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FAQs

Our products

All of da-Mira products are exclusively sold at da-mira.com and our official Shopee store.

But feel free to slide into our DMs on Instagram @da___mira to place your order too!

Definitely! Our kits are specially designed with first timers in mind: every crochet & embroidery kit comes with video tutorials to guide you step-by-step in your project.

For crochet kits, we also provide both written and charted pattern, and use beginner-friendly yarns that are easier to hold and faster to finish.

As for our Embroidery kits, we're using single threaded embroidery floss so you won't have to go through the hassle of splitting them as you usually would! You'll also find both lined and dotted pattern so you can simply embroidery according to the dots without worrying where you're going.

Click here to shop all Beginner DIY Kits.

For ultimate beginners, we recommend our Embroidery Starter Kit, Crochet Basket Kit & Crochet Card Holder Kit. They're the most popular DIY kits for beginners to date. There are so many of first-timer stitchers around the world who have successfully finished them!

To find out which level of DIY kits suits you best, please refer to our level guide.

All of our crochet patterns use the US terminology. But worry not, each kit also comes with a step-by-step video tutorials that will guide you through your project from start to finish!

We know how hard it is to get a hang of some of the techniques, which is why we've made a series of video tutorials for the basic techniques used in our kits. From how to do a slip knot to how to make a magic ring to, we've got you covered!

Coming across a knot on your yarn while you're in the middle of you project can be confusing, but due to the nature of yarn production, it's unfortunately unavoidable.

However, having a knot in your yarn doesn't mean that your yarn defected in any way, you can still knit over it as you usually would!

Yes! Shop our yarns and hooks and individually here.

Worry not, we're always here to help! Contact us via our contact form here, or DM us on Instagram @da___mira for faster response!

Find out the best way to care for your finished projects on our Fibre Care page.

Yes we do! Please drop us an email at sales@da-mira.com with your inquiry.

Ordering & Payment

For orders within Indonesia, we accept direct bank transfer to our BCA bank account

Please note that you'll need to confirm your payment here afterwards in order for us to start processing your order.

For international orders, we accept payment via credit card (Visa, Mastercard, American Express, JCB), as well as PayPal.

Once your order is placed, please allow 1-3 business days for your order to be packed and shipped from our studio. As soon as they're shipped, you'll receive an email notification with your shipping information so you can track where your order is.

To track your order, click here.

You can only add another item if your order hasn't been shipped. If you would like to add another item, please contact us here immediately.

However, depending on the weight of the item, extra shipping charges might occur. Our shipping rates are based on weight, so it is definitely easier to place another order right away.

Unfortunately, orders made cannot be cancelled since once an order is placed, we immediately start processing it.

Shipping & Returns

Yes, we ship worldwide! Shipping fee to your country will be calculated during checkout.

However, we are not able to ship to these countries at this time:

Ascension Island
British Indian Ocean Territory
Carribean Netherlands
China
Christmas Island
Cocos Island
Cuba
Eswatini
Equatorial Guinea
French Southern Territory
Iran
Isle of Man
Kosovo
Lesotho
Marshall Islands
Micronesia
Montenegro
Mozambique
Norfolk Island
Palau
Pitcairn Islands
Russia
Slovakia
South Georgia & South Sandwich Island
South Sudan
Sudan
St. Barthelemy
St. Martin
St. Pierre & Miquelon
Svalbard & Jan Mayen
Syria
Tokelau
Tristan da Cunha
Turks & Caicos
Ukraine
US Outlying Islands
Wallis & Futuna
Western Sahara

At the moment, expedited shipping is only available within Indonesia with JNE YES (1-2 days).

Shipping within Indonesia

JNE Reg (Regular Service): 2-4 days

JNE YES (Yakin Esok Sampai): 1-2 days

International shipping: 1-2 weeks, however delays may occur in transit or due to holds at your local custom office.

Please note that shipping times do not include the standard 1-3 business day processing time.

Yes! Same-day/Instant delivery with Grab or GoSend are available for domestic orders via our official Shopee store.

Items shipped outside of Indonesia or Japan are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. However, we are not responsible for any occurring custom duties or taxes.

Depending on the country, the value and the type of products, there may be cases where you won't be charged with custom duties or taxes.

Oh no. Please contact us here with your order number if you haven't received your order for more than 30 days, and we'll try our best to help you out. But please keep in mind that due to COVID-19, shipping may take longer than usual, so please make sure to track your package beforehand.

We do not accept returns for any product sold unless you've received a defected item or a wrong item that you did not order. In this case, we're incredibly sorry for the mistake, please send the unboxing video of the items you've received to sales@da-mira.com within 24 hours of receiving them and we will do our best to fix it.

Before doing so, please also make sure that the items remain unused and are still in the original condition and packaging.

However, please understand that we're unable to provide returns for items that have be ordered incorrectly or items that have been shipped to the incorrect address provided.

Gifting & Gift Cards

Yes we do! During checkout you will be asked if your purchase is a gift, if you select ‘yes’ we will provide complementary gift packaging that includes:

A handwritten note

A “SURPRISE!” tape around the box

You will also be given the option to include what you’d like us to write on the note, or we can include a blank gift note if you prefer to write it yourself.

Worry not, prices will not be shown on our paperwork so it’s gift ready!

Yes! We offer E-Gift Cards in IDR for purchases within Indonesia and USD for international purchases. E-Gift Cards will be delivered by email, with instructions to redeem them at checkout. You can choose to send it to your email or directly to the lucky recipient!

Instructions to redeem your E-Gift Card will be sent via email, and you can redeem the value of the gift card by entering its unique code at checkout.

Please note that E-Gift Cards are only valid if purchased on da-Mira.com, and only apply to orders made on da-Mira.com as well.

Nope! Our E-Gift Card have no expiry date.